Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and unused. It must also be in its original packaging. 

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will deducted from your refund total.

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. 

To start a return, you can contact us at whitesquirrelcandleco@gmail.com.  Items sent back to us without first requesting a return will not be accepted.